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MyGuitarThing
03-15-2019, 06:35 PM
Any idea when version 2 will accept my registration?

Dean
03-15-2019, 08:26 PM
Hi there

we’re making progress with the license server and are aiming to have it working again tonight. Really sorry about the hassle this has caused everyone

Apologies for the delay, technical gremlins. You can continue to use ND2 in trial mode for the interim which is fairly unrestricted.

HissingSid
03-17-2019, 07:37 AM
Anyone else still having problems registering ND2?

MyGuitarThing
03-17-2019, 03:14 PM
Hi there

we’re making progress with the license server and are aiming to have it working again tonight. Really sorry about the hassle this has caused everyone

Apologies for the delay, technical gremlins. You can continue to use ND2 in trial mode for the interim which is fairly unrestricted.

Thanks! It works now.

Justin
03-18-2019, 02:14 AM
License server functionality was restored Friday evening, it's been working fine since!

If you still have issues there's a few things we've encountered:

- some users purchased the wrong upgrade type
- e.g. if you have ND1 Standard you should have the ND2 Standard Upgrade, ND1 Pro -> ND2 Pro, or ND1 Pro -> ND2 Publisher

- make sure you're copying the whole of the license code (if there's equal signs at the end that's part of the code too!)

- a few Windows users a getting a "Problem Occurred" popup - if you get this then please email us

MyGuitarThing
03-18-2019, 02:23 AM
I don't know if this matters, but in the email body where the license is contained, there is some kind of whitespace at the end of each line, which worked after I deleted it...I don't know that this is causal, as I don't know what may have been improved since I first tried the license.

HissingSid
03-18-2019, 05:33 PM
Oops, seems I upgraded from Pro to Standard, how do I go about changing over?

HissingSid
03-18-2019, 05:40 PM
How do I go about getting a refund for ND2 Standard? I have just bought ND2 Pro to match my ND1 version.

Dean
03-18-2019, 10:46 PM
How do I go about getting a refund for ND2 Standard? I have just bought ND2 Pro to match my ND1 version.

Hi Sid

We'll look fish your order for standard and action a refund. I'll email you privately once actioned so not to put anything sensitive on the public forum.

Regards

Bireli
03-19-2019, 01:59 PM
Hello I have a problem with the registration code , I have Neck Diagrams standard, so i bought ND2 standard , upgrade is working.
I have bought ND2 Pro upgrade too, but it's not working, can you help me please ?


In your mail it is said : "If you have a Standard license and an Upgrade to Pro license, you must first register with the Standard and then with the Upgrade one" , so I don't understand.


thank you very much in advance

Justin
03-19-2019, 03:46 PM
I have Neck Diagrams standard, so i bought ND2 standard , upgrade is working.
I have bought ND2 Pro upgrade too, but it's not working, can you help me please ?


Hi Bireli,

The ND2 Pro Upgrade is to upgrade from ND1 Pro! So that's expected that it won't work to upgrade from ND2 Standard..

What you need is the upgrade from ND2 Standard Tier to Pro, which you can order from this store page:

- http://sites.fastspring.com/neckdiagrams/product/nd2standardtoproupgrade

Please email us at our Support email address and provide details of your incorrect order and we'll get that one refunded for you!

wsr35
03-21-2019, 12:02 AM
So I bought ND 1 Pro and was told I would get the free upgrade to ND 2. My registration code is not working on the version I d/l from the email link. Did I d/l the correct version?

Also, should I d/l the program into the same folder as ND 1? Or should it be a separate folder?

Thank you in advance!

Dean
04-01-2019, 09:10 PM
So I bought ND 1 Pro and was told I would get the free upgrade to ND 2. My registration code is not working on the version I d/l from the email link. Did I d/l the correct version?
Also, should I d/l the program into the same folder as ND 1? Or should it be a separate folder?
Thank you in advance!

Hi

I know this was resolved some time ago after you contacted support directly but just wanted to reply here so users can see we are resolving such issues and to also highlight how contacting support directly is a better approach with things like this.

Regards