PDA

View Full Version : Error trying to delete page



FwLineberry
03-26-2019, 10:00 PM
Using version 2.0 on Windows 8.1

I'm trying to delete a second page that is no longer needed and keep getting this error:

An internal error occurred during: "Deleting page...".
java.lang.NullPointerException

Justin
03-26-2019, 10:30 PM
Hi!

That's strange - sounds like it's not the "Problem Occurred" window that popped up which allows you to submit an error report? I guess you would have submitted the report if you could but we've not received anything like that so...

..could you email us your logfile and the .fbd file that's triggering the problem? The .fbd file should hopefully let us replicate the error.

You can save the logfile easily like so:

open the About Neck Diagrams window
click the 'Export Log..' button
save the file and email it to us (support @ neckdiagrams . com)



Thanks!

FwLineberry
03-27-2019, 09:03 AM
No just an error dialog. I dismiss it and nothing happens.

Sent the files as requested.

Justin
04-01-2019, 01:47 PM
Thanks for the files, as discussed via email, workaround for now is to have the Outline view open when deleting pages! A fix for this will be included in the next patch release.

FwLineberry
04-01-2019, 08:11 PM
Thanks.

Really enjoying many of the new features.