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proslambanomenos
10-13-2016, 03:27 PM
This is purely a cosmetic issue, so not very important, but it's goofy.

When I click "Register" a window appears prompting me for the License Code. That prompt is 5750x388 pixels.

I am running dual monitors (a 4k next to a 2k monitor) on Win 10. It appears Neck Diagrams auto sizes the registration dialog box to be the full width of both screens? Not sure but i had to drag it clear over until it spanned both screens to find the Unlock and Cancel buttons.

Dean
10-14-2016, 12:28 AM
Hi there

Wow, 5750px!!!

We are aware of scaling issues where ND users are running Windows with Hi-DPI monitors. Unfortunately, this is an issue with the framework that Neck Diagrams was originally built on.

Ironically, OS X users (like myself) with retina screens / higher res monitors are supported under the same framework.

The new framework we adapting supports HI-DPI monitors, a relatively new protocol thats finally gaining support from the smaller software companies - it's ok the OS supporting it and the manufacturers making the hi res monitors, but some software companies have been left out in limbo.

If you could send a screenshot it would be really, really useful - although, I assume you've already registered and the option is now absent from the Help menu?

Any other screenshots of obscurities you could forward? I can pass to the team and strengthen the case for a resolution to our users in this situation.

Kind regards
Dean Cross

proslambanomenos
10-14-2016, 06:22 AM
Hi there

Wow, 5750px!!!

We are aware of scaling issues where ND users are running Windows with Hi-DPI monitors. Unfortunately, this is an issue with the framework that Neck Diagrams was originally built on.

Ironically, OS X users (like myself) with retina screens / higher res monitors are supported under the same framework.

The new framework we adapting supports HI-DPI monitors, a relatively new protocol thats finally gaining support from the smaller software companies - it's ok the OS supporting it and the manufacturers making the hi res monitors, but some software companies have been left out in limbo.

If you could send a screenshot it would be really, really useful - although, I assume you've already registered and the option is now absent from the Help menu?

Any other screenshots of obscurities you could forward? I can pass to the team and strengthen the case for a resolution to our users in this situation.

Kind regards
Dean Cross

I actually did grab a screenshot of the supersized registration window. I've blurred/redacted my key, of course. Attaching now...

Justin
10-14-2016, 09:34 AM
Thanks for the screenshot - that explains a lot! Because you had the license code on the clipboard it detected it and copied it into the text field. So initially the dialog would be a sensible size (which you'd see if no license yet on the clipboard!) but with the extra-long license code it became very wide - because you have a 4K monitor I guess as you have the screen space! It should be limited to screen width and the text box would scroll.

However the license code is actually multi-line - you copied it in that format from the purchase email right? And it should be displayed in the dialog's text box in multi-line format also, not just a really long string! We'll have a look into that.. :)

proslambanomenos
10-14-2016, 02:53 PM
Thanks for the screenshot - that explains a lot! Because you had the license code on the clipboard it detected it and copied it into the text field. So initially the dialog would be a sensible size (which you'd see if no license yet on the clipboard!) but with the extra-long license code it became very wide - because you have a 4K monitor I guess as you have the screen space! It should be limited to screen width and the text box would scroll.

However the license code is actually multi-line - you copied it in that format from the purchase email right? And it should be displayed in the dialog's text box in multi-line format also, not just a really long string! We'll have a look into that.. :)

yes, that may have been the cause--what you're saying lines up with what i was doing (license code on the clipboard, etc). i do remember being pleasantly surprised that ND was smart enough to detect the code already on the clipboard. i didn't have to paste it into the field.