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  1. #1

    Registering problem

    Hi everyone i bought the standard version but i need pro for the exporting feature my problem is i didnt upgrade my standard version to pro and i bought the pro version seperately now when i copy the licenses from the pro it says " you can only upgrade from an existing standard licenses, which must be registered first before entering the upgrade code"
    is there a way which i can log out my standard license and use the pro version? sorry my english is terrible

  2. #2
    Hi there,

    Could you email us at our Support email (support at neckdiagrams dot com, detailed on the Help menu on the website) please?

    Obviously we'll need to identify you so we can find your purchases and we'll need to arrange some kind of refund too as you've over-paid now. We don't want to handle this in a public forum

    And, no - you're English is NOT terrible!!
    Justin
    Author of Neck Diagrams

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