FAQ : Frequently Asked Questions

If you have a question that's not answered here then you can drop us an email (details on the Help page), use the Contact form or post in the Forums!



I've just made a purchase - where's the download link?

  • Just download the Trial version from the Download page and then register with your license code to unlock!

How do I register my purchase and unlock the Trial version?

I'm an existing ND1 customer and have an ND2 Upgrade license

  1. First, you need to download and install the build suitable for your computer's operating system
  2. You'll need BOTH your original ND1 license and ND2 Upgrade license codes which you'll find in your Product Information emails.

    Don't worry if you can't find the emails - you can use our License Lookup tool to get them emailed to you.
  3. Now, in the ND2 application click on menu Help > Register..
  4. Select the option "I'm upgrading from ND1" then click Next
  5. Copy your ND1 license code - when you switch back to ND2 it should appear in the license code box; if it doesn't you might've copied the wrong license
  6. Now copy your ND2 license code and click Unlock




I'm a new Neck Diagrams customer / have a full ND2 license

  1. First, you need to download and install the build suitable for your computer's operating system
  2. Now, in the ND2 application click on menu Help > Register..
  3. Select the option "I'm a new customer" then click Next
  4. Now copy your ND2 license code and click Unlock
    Don't worry if you can't find the email with your license code - you can use our License Lookup tool to get it emailed to you.